Terms of Service

1. Who we are and what these terms cover

VantixProxy (“we”, “us”) is a proxy provider. These Terms cover the website at vantixproxy.com, the customer dashboard at my.vantixproxy.com and every proxy product we sell.

By creating an account or making a purchase you agree to these Terms and to the policies that form part of them: the Privacy Policy, the Refund Policy, the Acceptable Use Policy and the Verification Policy. If you do not agree, do not use the service.

2. Your account

You open an account with an email address. We do not ask for identity documents, but we do monitor for payment fraud and abuse as set out in the Verification Policy.

• You must be at least 18 years old and able to enter into a contract.
• Keep your password, proxy credentials and API keys secret. You are responsible for everything done with them, including by sub-users you create.
• Give us an email address you can receive mail at. It is how we reach you about payments, security and your account.
• Tell us at once if you think someone else has access to your account.

You can close your account at any time from the dashboard.

3. The service

We give you access to proxy networks: residential, datacenter, mobile and static residential. The features of each product are described on its product page and on the pricing page.

• IP pools change all the time. We do not promise that a particular IP, city or carrier is available at a given moment.
• We do not promise that any particular website or service can be reached through our network.
• We may add, change or retire products and features. Products marked “coming soon” are plans, not commitments.
• If we retire a product you have paid for, we will let you use up the balance or move it to a comparable product.

4. Plans, prices and payment

Prices are shown in US dollars on the pricing page. You pay with crypto through NOWPayments or by card through Stripe with 3-D Secure. Your balance is added once the payment confirms.

• Eternal Residential is a one-off purchase. The bandwidth does not expire for as long as your account remains open and in good standing.
• Monthly plans renew every 30 days until you cancel. Each cycle brings the full plan amount; unused GB do not carry over. If you cancel, the remaining balance ends with the final paid period.
• Static Residential is sold per IP for the term you choose. Bandwidth on that IP is unmetered.
• Custom amounts of bandwidth are charged at the entry rate for that product.

We may change prices. A new price applies to future purchases and renewals, never to bandwidth you have already bought. You are responsible for any taxes that apply to your purchase.

5. No refunds, cancellations and chargebacks

All sales are final. Due to the digital nature of proxy services, we do not issue refunds on any purchase, regardless of payment method. The full details are in the Refund Policy.

You can cancel a monthly plan at any time from the dashboard. The plan runs to the end of the period you have paid for and does not renew. There is no refund for the unused part of a month.

If you dispute a card payment with your bank instead of contacting us, the account is suspended immediately. Please talk to support first. Most billing questions are resolved faster that way.

6. Acceptable use

The Acceptable Use Policy lists what our network may not be used for, including illegal access, spam, fraud, DDoS, credential stuffing and anything targeting critical infrastructure.

You are responsible for making sure your use is lawful where you are and where your targets are, and for respecting the terms of the sites and services you connect to.

7. Suspension and termination

We may suspend or close an account, without notice where the situation requires it, if:

• you break these Terms or the Acceptable Use Policy;
• we receive a verified abuse report about your traffic;
• a payment is fraudulent, reversed or charged back;
• the law or a competent authority requires it.

When an account is closed for one of these reasons, the remaining balance is forfeited and no refund is due. Sections that by their nature should survive, such as liability and indemnity, continue to apply.

8. Privacy and logging

We store your email address, payment references and usage totals. We do not keep logs of the content of your traffic. Our infrastructure is hosted in Iceland and the EU. The Privacy Policy has the detail.

9. Availability and support

We work to keep the network available, but we do not promise uninterrupted or error-free service, and we offer no service-level agreement. Incidents and planned maintenance are posted on the network status page.

Support is available through live chat, 24/7, and by email at [email protected].

10. Our site and software

The website, the dashboard, the API and their content belong to us. We give you a limited, non-exclusive, non-transferable right to use them to buy and manage our products. Do not copy, reverse engineer or disrupt them.

11. No warranty

The service is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties, express or implied, including of merchantability, fitness for a particular purpose and non-infringement.

12. Limit of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or business.

Our total liability for any claim connected with the service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

13. Your responsibility to us

VantixProxy is not responsible for the actions of our users. You alone are responsible for how you, your sub-users and anyone using your account use the service.

If a third party brings a claim against us because of how you, or anyone using your account, used the service or broke these Terms, you agree to cover our reasonable costs and losses from that claim.

14. Changes to these terms

We may update these Terms. The date at the top shows the latest version. If a change is significant, we tell you by email or in the dashboard before it takes effect. Using the service after that date means you accept the new version.

15. Governing law

These Terms are governed by the laws of the place where VantixProxy is registered, without regard to conflict-of-law rules. Before starting any formal dispute, contact us and give us the chance to put things right.

16. Contact

Questions about these Terms: [email protected]. Abuse reports: [email protected]. Other ways to reach us are on the contact page.