Refund Policy

1. What this policy covers

This policy applies to every purchase made at VantixProxy: one-off Eternal Residential bandwidth, monthly plans and Static Residential IPs. It forms part of the Terms of Service.

2. No-refund policy

All sales are final. Due to the digital nature of proxy services, VantixProxy does not offer refunds on any purchase, regardless of payment method. Once a payment is processed and the product is delivered to your account, no refund will be issued.

This applies to all payment methods, including card and cryptocurrency payments.

3. Why we do not refund

Proxy bandwidth and IP addresses are digital products that are delivered instantly and cannot be returned. Once bandwidth is allocated or IPs are assigned to your account, the product has been consumed or made available for your exclusive use.

We encourage you to start with a smaller plan to test the service before committing to a larger purchase.

4. Subscriptions and cancellation

You can cancel a monthly plan at any time from the dashboard. The plan runs to the end of the period you have paid for and does not renew. There is no refund for the unused part of a month.

Unused GB do not carry over between 30-day cycles. When a cancelled plan reaches the end of its final paid period, the remaining balance ends with it.

5. Service delivery failure

If a technical issue on our side prevents the purchased product from being delivered to your account, contact support so we can resolve the problem. Most delivery issues are a payment still confirming or a setting we can correct within minutes.

In the rare event that we are completely unable to deliver the purchased service and support cannot resolve it, we will work with you on a case-by-case basis to find a fair solution.

6. Chargebacks

If you dispute a card payment with your bank instead of contacting us, the account is suspended immediately. If the dispute is decided against you, or the payment turns out to be fraudulent, the account is permanently closed.

Please write to us first. We are happy to help with any billing questions.

7. Questions and support

If you have any questions about this policy or your purchase, write to [email protected] from the email address on your account, or use live chat or the contact page. Include:

• your account email;
• the order ID, or the transaction hash for a crypto payment;
• a description of your question or concern.

8. Changes to this policy

We may update this policy. The date at the top shows the latest version. A change never applies to a purchase made before it.