Network status
The status of the VantixProxy network, the dashboard and payments. If something is not connecting, look here first, then test your list in the dashboard.
Current status
Incidents and planned maintenance are posted here.
Proxy endpoints
Every product has its own hostname and port. Check that your tool uses the right pair.
| Product | Endpoint | Availability |
|---|---|---|
| Eternal Residential | et.vantixproxy.com:1000 | On sale |
| Budget Residential | budget.vantixproxy.com:1001 | On sale |
| Premium Residential | premium.vantixproxy.com:1002 | On sale |
| Datacenter | dc.vantixproxy.com:1004 | On sale |
| Mobile | mobile.vantixproxy.com:1005 | On sale |
| Static Residential | static.vantixproxy.com:1006 | On sale |
| Rotating ISP | isp.vantixproxy.com:1003 | On sale |
| Unlimited ISP | unlim.vantixproxy.com:1007 | Coming soon |
| Unlimited Residential | unlimres.vantixproxy.com:1008 | Coming soon |
Other services: the customer dashboard at my.vantixproxy.com, crypto payments through NOWPayments, and card payments through Stripe.
Before you report a problem
Most connection failures come down to one of three things. These checks find them in a minute.
Check 1
Run the proxy tester
Test the same proxy line in the dashboard. If it passes there, the network is fine and the problem is in your tool or its settings.
Check 2
Check the port and credentials
A wrong port or a mistyped username or password causes most failures. Copy the line again from the generator instead of typing it.
Check 3
Check your balance and plan
A balance at zero or a monthly plan that has ended stops traffic. The dashboard shows both.
Still failing? Tell support which endpoint you used, the time and time zone, and the exact error. Live chat is open 24/7.
Network status questions
My proxy stopped working. Is the network down?
Check the status above, then run the proxy line through the tester in your dashboard. If the tester passes, the network is up and the cause is a port, a credential or a setting in your tool.
How do I report an outage?
Through live chat, or by email to [email protected]. Include the endpoint, the time and time zone, and the error you see.
Do you announce planned maintenance?
Yes. Planned maintenance and incidents are posted on this page.
Create an account and buy in a minute
Email only. Eternal Residential starts at $4.75 and never expires. No KYC, crypto or card.